Privacy Policy

1. Introduction

2. Information We Collect

2.1 Personal Information

• Account information (email address, username)
• Authentication tokens and session data
• Communication preferences

2.2 Usage Information

• Chat conversations and research queries
• Platform interaction data
• Technical information (IP address, browser type, device information)
• Performance and analytics data

2.3 Beta Program Data

As Mirror AI is in beta, we collect additional data including:

• All user interactions for product improvement
• Feedback and error reports
• Feature usage patterns

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our Service
• Improving our AI models and platform functionality through anonymized data analysis
• Training and enhancing our AI algorithms (using anonymized conversation data)
• Personalizing your experience while protecting your identity
• Communicating with you about the Service
• Ensuring security and preventing fraud
• Complying with legal obligations
• Beta testing and product development

AI Training Disclaimer: Your conversation data may be used to improve our AI models, but your personal identity is always anonymized through encryption or hashing before any training use. We do not associate training data with identifiable users.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our Service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you provide explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement robust technical and organizational measures to protect your personal information, including:

• Data Encryption: Personal identifiers are encrypted or hashed to protect user privacy
• Secure Authentication: JWT-based authentication with secure password hashing
• Access Controls: Role-based access controls and session management
• Network Security: Isolated network environments and secure communication protocols
• Data Anonymization: User identities are anonymized for AI training and improvement purposes

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We continuously monitor and improve our security practices.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request complete deletion of your personal information - We will remove all identifiable data within 30 days
• Restrict processing of your information
• Object to processing for direct marketing
• Data Portability: Request a copy of your data in a structured format
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Data Deletion Process: To request deletion of your data, contact us at privacy@glasslane.io. We will confirm your identity and permanently remove all personal data, including conversation history, within 30 business days. Note that anonymized data used for AI training cannot be retroactively identified or removed.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Beta program data may be retained longer for product improvement purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

You can also lodge a complaint with the Office of the Australian Information Commissioner: